Privacy Policy

Privacy Policy

Privacy Policy

Last updated: 7 October 2025

Tha Homemade (“we,” “us,” or “our”) respects your privacy. This policy explains what personal data we collect, how we use it, and your choices. It applies to our website, our physical store, Instagram and LINE channels, and any other services that link to this policy.

By using our services, you agree to the practices described here.

1) Who we are & how to contact us

Tha Homemade (San Pa Tong, Chiang Mai, Thailand) is the controller of your personal data.
Contact: Website contact form, Email (thahomemadeth@gmail.com), Instagram DM, or LINE Official Account: @thahomemade.

2) What we collect

We collect the minimum data needed to serve you:

a. You provide it directly

  • Order & account data: name, shipping address, email, phone number, order details, account login/ID.

  • Payments: handled by our payment partners (e.g., Visa/Mastercard processors, PayPal, PromptPay, Thai Internet Banking). We do not store full card numbers.

  • Messages: content you send via Instagram, LINE, website forms, or email.

  • Preferences: size, style, color choices; optional notes (e.g., gift message).

  • Custom orders (optional): measurements or special instructions you choose to share.

b. Collected automatically (website/app)

  • Device & usage data: IP address, browser type, pages viewed, time on site.

  • Cookies: see Section 8 for details.

c. From third parties

  • Payments & shipping: status updates from payment gateways and carriers.

  • Analytics/ads (if used): aggregated insights from platforms such as Meta/Instagram or Google.

Sensitive data: We do not intentionally collect sensitive data. If you share measurements or health-related info for fit/care, we use it only to fulfill your request.

3) How we use your data

  • To fulfill orders: process payment, make your item (most are made-to-order), ship, and provide support.

  • Accounts & membership: manage logins, apply promotions (e.g., first-time 10% off), and maintain purchase history.

  • Customer service: respond to questions, exchanges (Thailand orders), and order issues.

  • Marketing (with consent where required): updates about launches, restocks, and promotions via email/LINE/Instagram. You can opt out anytime.

  • Website operations & security: maintain and improve our site; prevent fraud and abuse.

  • Legal & compliance: tax/audit records, regulatory requests, dispute handling.

4) Legal bases (PDPA/GDPR-style, where applicable)

  • Contract: to process your order or provide an account.

  • Consent: for marketing communications and certain cookies.

  • Legitimate interests: to run, secure, and improve our services and to prevent fraud.

  • Legal obligation: to keep transaction records or respond to lawful requests.

5) Sharing your data

We share data only as needed to provide our services:

  • Payment processors: Visa/Mastercard gateways, PayPal, PromptPay, Thai Internet Banking partners.

  • Shipping & logistics: Thailand Post and other carriers (domestic & international).

  • Website/IT providers: hosting, security, and maintenance services.

  • Analytics/ads (if used): platforms that help us understand site traffic or show ads; typically receive aggregated or pseudonymous data.

  • Authorities: when required by law or to protect our rights and users.
    We do not sell your personal data.

6) International transfers

Our service providers or servers may be located outside your country (including outside Thailand). We take reasonable steps to protect personal data during such transfers as required by applicable law.

7) Retention

  • Orders & invoices: generally 7 years (tax/audit requirements).

  • Accounts: as long as your account is active; we’ll delete or anonymize upon request unless we must keep data by law.

  • Marketing data: until you opt out or your data becomes inactive for a reasonable period.

  • Messages: for as long as needed to support you or as required by law.

8) Cookies & similar technologies

We use cookies to:

  • Essential: remember your cart, sign-in, and security preferences.

  • Performance/analytics (if used): measure traffic and improve features.

  • Preferences: remember language, currency, or region.

  • Marketing (if used): show relevant updates or ads on other platforms.

Managing cookies: You can adjust browser settings to block or delete cookies. Some features may not work without essential cookies. We currently do not respond to “Do Not Track” signals.

9) Your choices & rights

You can:

  • Access, correct, or delete your data.

  • Object to or restrict certain processing.

  • Withdraw consent (e.g., unsubscribe from marketing).

  • Request a copy of your data (data portability) where applicable.

  • Lodge a complaint with a data protection authority (e.g., PDPC in Thailand) if you believe your rights were violated.

How: Contact us via website form, Instagram DM, or LINE Official Account @thahomemade with your request and order/account details. We may ask for information to verify your identity.

10) Children’s privacy

Our services are not directed to children under 13 (or the age required by local law). We do not knowingly collect personal data from children. If you believe a child provided data to us, please contact us to delete it.

11) Security

We use reasonable technical and organizational measures to protect personal data (e.g., HTTPS, access controls, trusted payment gateways). No method of transmission or storage is 100% secure, but we work to safeguard your information.

12) Social media, user content & links

  • If you tag us or send photos/reviews, we may request permission to repost on our channels.

  • Our site may link to third-party sites. We’re not responsible for their privacy practices; please review their policies.

13) Marketing communications

  • Email/LINE/DM: We’ll contact you only as permitted by law.

  • Opt-out: Click “unsubscribe,” change settings in LINE/Instagram, or message us to stop marketing. Transactional messages (order updates) will still be sent.

14) In-store purchases

For in-store orders, we may collect your name and contact details to process purchases or arrange pickups. Card payments are processed by terminal providers; we do not store full card details.

15) Changes to this policy

We may update this policy from time to time. Changes take effect when posted with the “Last updated” date above. If changes are material, we’ll aim to notify you via our site or channels.

16) Language

We may provide this policy in Thai and English. If there’s any inconsistency, the Thai version may govern for Thailand operations; otherwise, the English version governs.

Contact

Questions or privacy requests?
Message us via our website, Instagram DM, or LINE Official Account: @thahomemade. We’re happy to help.